Tell us what you need help with
Email support@tonyai.org with a short subject explaining the matter. Describe what happened, what you expected and the help you would like. Include a useful app-user, generation or order reference if one is available. Tony AI has no registration or login requirement, and you do not need to create one to contact us.
Tony AI is an Android app in development. Google Play availability is coming soon, with no published store link yet. Its four creative features are image-to-video, video templates, AI images and image templates. This website does not accept generation requests, payments or personal-information submissions through a form.
Purchase prices and conditions are presented in the app and checkout when an offer is available. Tony AI has no subscriptions. The website's original campaign artwork illustrates creative ideas; it is not an app interface, an available template or a generated Tony AI result. Describe an actual app issue separately from questions about those illustrations.
Give accurate available details about a real transaction or support problem, and say when something is unknown. This does not require fictional prompts or imaginative pictures to represent real events. Avoid passwords, authentication codes, full payment-card details and unrelated private documents; they do not help establish what the problem is.
For a follow-up, keep the earlier correspondence or reference and explain the remaining issue. A clear account of what changed is more useful than repeatedly sending sensitive files. Support correspondence serves the matter you raised and does not automatically sign you up for unrelated marketing.
See alsosupport@tonyai.org
Useful detail for a technical problem
Tell us the device model, Android version, app version and approximate time of the problem if known. Identify whether you were using image-to-video, a video template, AI images or an image template. Include the error text or an available task reference and describe the steps immediately before the unexpected behaviour.
Explain whether the problem involved selecting material, submitting a request, receiving a result or another part of the feature. If a detail is unavailable, say so. Do not invent an identifier or send an entire device history simply to fill a gap. The purpose is to understand the behaviour and locate the relevant record where it still exists.
A cropped screenshot may help show an error or an unexpected screen. Remove private details unrelated to the issue first. Send a sensitive source image or video only if its relevance has been explained and it is needed; many technical questions can begin with a description instead.
Creative material and related information in support messages, task references or attachments retain the original 36-hour deadline from upload start, or prompt submission without an upload. Sending it to support does not reset that deadline. Outputs, settings, metadata and associations are covered along with source files.
Once the creation information has been removed, we may be unable to inspect the original request or retrieve its result. A necessary independent support record must no longer contain that creation's details or links after the deadline. Describing the general behaviour can still help identify a fault without assuming that a creative archive remains available.
Report a concern about a creation
Use the report option on the relevant creation's detail page to raise a concern without leaving Tony AI. Email is also available when you cannot use the app or need to explain a content or rights issue. The concern might involve harmful material, copyright, privacy, a person's likeness or another protected right.
Describe what concerns you and include an available generation reference or another limited way to locate the material. When the complaint involves your work or likeness, explain your connection to it and the right you believe has been affected. Do not send illegal material or unnecessary private, intimate or identifying information.
We use reports to investigate the circumstances and consider appropriate action. Tony AI prohibits child exploitation, non-consensual intimate content, deceptive impersonation, threats and the other uses restricted by the Terms. We may ask for the minimum further information needed to understand an allegation; making a report is not itself conclusive proof of wrongdoing.
If you believe a restriction or decision is mistaken, explain why and refer to the earlier matter if available. A review should consider relevant information without requiring unnecessary private files. Reports can inform safety and moderation, but the handling of a concern remains subject to the same limits on creation information.
A report does not extend the original deadline for its creative attachments, task details, metadata or associations. Independent records of a necessary action must not preserve those details after that deadline. Reports and support material are not sent to Adjust and are not used to train AI models.
Purchase, deletion and privacy assistance
For a purchase problem, give an available Google Play order ID, date and description of the missing benefit or incorrect charge. Remove unrelated details from a receipt. Store credentials and full banking information are not needed to start. The refund policy explains store review, approved-refund adjustments and the consumer remedies that may apply.
For deletion, use Personal Settings or email independently. You can email without app access, a prior in-app request, reinstallation or a Tony AI login. Explain if an identifier is unavailable so that proportionate alternatives can be considered. Verification is intended to locate the data and protect the person it concerns.
For another privacy matter, identify the information or right involved. Depending on applicable law, this may concern access, correction, restriction, objection, portability, withdrawal of consent or a complaint. The Privacy Policy describes those rights, the handling of requests and relevant review routes.
You can ask for deletion while a purchase remains disputed, and you can continue seeking an available purchase remedy after asking for deletion. State both purposes when they arise together. Data removal does not automatically request a refund, and an open transaction enquiry does not justify keeping creative information beyond its original deadline.
Keep any reference you may need for a later exchange, without assuming we retain the associated creation. We may retain an independent record where justified for the matter, subject to the Privacy Policy. Its contents and use must stay within that purpose and cannot recreate the deleted creative record or its associations.
See alsoRefunds and purchase helpDelete your dataPrivacy Policy
The provider and further contact
Tony AI is provided by JTWDBW LLC. The postal address is 335 S 100 W, Logan, UT 84321-5236, United States, and the official website is https://www.tonyai.org. Direct product, purchase, content and privacy enquiries to support@tonyai.org so the issue can be addressed by the appropriate person.
If an answer leaves part of the issue unresolved, reply with the earlier correspondence and explain the point that still needs attention. Identify any relevant new information. Avoid sending the same private attachments again merely to keep a case active, because doing so does not create a new retention period for them.
Independent correspondence may be needed to handle a question, document an action, resolve a dispute or meet another justified purpose described in the Privacy Policy. All creation content, metadata, task details and associations must nevertheless be removed by the original deadline, across support systems, processors, logs, caches and backups.
No user information, including necessary retained support records, is used for AI training. Support handling is separate from Adjust's limited installation-source attribution purpose. A contact address or previous support exchange is not evidence that you registered a Tony AI login, and we do not ask for store credentials to turn it into one.
An applicable store review, privacy authority or other lawful complaint route remains available. Asking for support does not suspend a legal deadline, replace an independent provider's process or require you to surrender a right to seek a remedy. The linked policies explain the relevant responsibilities and rights in more detail.