Start a request by email
Write to support@tonyai.org and state that you want your Tony AI app-user record and associated personal information deleted. A subject such as “Tony AI data deletion” helps identify the purpose of the message. Email is an independent request route, including when the app is unavailable or has been removed from your device.
There is no registered Tony AI email address or password that you need to supply. You do not have to create a login, reinstall the app or complete an earlier in-app request. You can also email while you still have access to the app if that is the more convenient way to explain your request.
An available app-user reference, generation reference or relevant Google Play order reference can help locate information. If you no longer have a reference, explain what details remain available. We can consider proportionate alternatives; do not guess an identifier or send a full device or payment history simply because one detail is missing.
Any verification is limited to finding the relevant records and confirming that you are entitled to request their deletion. This helps avoid removing another person's information. Do not provide passwords, authentication codes, complete payment details or unrelated identity documents. Creative files are not required merely to open a deletion request.
If a request concerns particular information or another privacy right as well, describe that in your message. We may ask a focused follow-up where it is necessary to understand the scope or verify the request. The Privacy Policy explains further rights and how to raise a concern about the handling of personal information.
Use the control in Personal Settings
In Tony AI, open Personal Settings and choose the account deletion option. Read the information presented at confirmation, then follow the steps shown to submit the request. The option concerns the app-user record and related personal information; the word account does not mean registration or sign-in is required.
Tony AI is currently in development for Android, with Google Play availability coming soon. There is no public download link yet. The email route remains available for questions before release and whenever you cannot open the app, find the deletion control or finish its steps.
You may contact support about an unclear confirmation or a problem using the control. You do not have to restore app access or wait for a technical problem to be solved before asking by email. Both routes concern the same deletion scope, subject to proportionate verification and the limited independent-record treatment explained below.
A Google account used for Google Play is separate from Tony AI's app-user information. Our deletion process does not close that Google account or erase information Google keeps for its own transaction, security or legal responsibilities. Google's notices and account controls govern that separate handling.
Your saved files and any unresolved purchase
Save any available image or video you want to retain before requesting deletion or reaching its routine deletion deadline. Once the service record and material have been erased, they cannot be restored from that deleted record. Removal can also eliminate the task history or associations connecting your device to earlier creative activity.
A result downloaded to your device or shared with someone else is a separate copy. Deleting Tony AI data does not remove it from that device, recipient or independent service. Use the controls available there if you also want those copies removed. Copies held by processors acting for us remain within our deletion scope.
If a purchase issue is unresolved, keep an available receipt or order reference. You may ask for help with a missing benefit before deletion or at the same time, but purchase support is not a prerequisite for requesting removal. Tell us what remains in question so the transaction can be located without requiring a Tony AI login.
Tony AI has no subscriptions and therefore no recurring Tony AI renewal to cancel. Uninstalling the app or deleting data does not automatically request a refund of a previous payment. Describe both matters if you want deletion and purchase review; each is assessed for its own purpose and under the applicable rights.
Deleting app-user information does not by itself make a valid consumer claim disappear. A necessary independent transaction record may still be used for a purchase enquiry, accounting or another justified obligation. It cannot retain creative content, metadata or links to a creation past that creation's original deadline.
See alsoRefunds and purchase assistance
What is removed and where the rule applies
After the appropriate verification, we delete your app-user record, associated personal information and all information belonging to your creations from systems we control and processors working for us. Removal is not limited to the finished result or the server that generated it. The instructions and scope extend to processing carried out on our behalf.
Creation information includes prompts, source material, input and output images or videos, settings, parameters, template selections, task identifiers and records, status, timestamps, metadata, links, associations, previews, thumbnails and every copy. The same scope covers that information inside logs, support correspondence and attachments, content reports, caches and backups.
All creation information is also deleted routinely within 36 hours from the start of its input upload, or from prompt submission if there is no upload. That removal does not depend on a request, verification or a support response. Outputs and related records share the original deadline, even if generation completes later in the period.
Copying, an internal transfer, a retry within the request or handling a report cannot restart the period. A payment dispute or security investigation does not create an exception for its creation attachments or references. By the deadline, any independent record that remains must be separated from the creative material, task details, metadata and associations.
Exported files outside our systems and Google's independently held store records have the separate treatment described above. A provider holding a copy on our behalf cannot use that distinction to extend its retention. The AI data page explains the fixed creation deadline and the limited purposes for processing creative material.
See alsoThe creation-data deadline
Limited records and how we respond
Independent records may need to remain for accounting, tax, a payment dispute, security, fraud prevention, a legal claim or another applicable obligation. Their content, access, use and retention must be limited to the reason that justifies them. That reason cannot preserve creation content, task information, metadata or links after the original creation deadline.
Such records cannot be used to continue ordinary use of an app-user record that should be erased. Independent installation-source attribution information is described in the Privacy Policy and does not contain creation information. Retaining information for a necessary purpose never makes it available for AI training; the no-training commitment covers all user information.
If non-creation information temporarily remains in a protected backup, it is isolated from ordinary use and removed through the relevant deletion process. If that backup is restored, the deletion is reapplied. Backups containing creation information must meet the same 36-hour deadline as the original material, without an extended backup exception.
We explain any necessary verification, handle the request within the applicable legal period and identify a relevant retention exception. If full completion is not possible, we explain the reason and options available to you. You can ask what was located, removed or retained for a distinct lawful purpose and use applicable privacy or complaint routes.
This process is provided by JTWDBW LLC for Tony AI. Send follow-ups to support@tonyai.org, referring to the earlier exchange where available. Keep the message focused on the unresolved point instead of resending private files. Requesting deletion does not enrol you in unrelated communications or require you to withdraw another lawful request.