Read the actual offer before paying
Tony AI has not yet been released on Google Play. The website provides information about the app and does not process payments or publish purchase prices. When an offer is available, its price and conditions are shown in the app and the relevant checkout before you decide to purchase.
Review the stated price, currency, applicable taxes, the benefit being supplied and any conditions attached to that offer. The actual purchase information governs what you select, subject to mandatory legal protections. A feature description or website illustration does not by itself promise a particular free allowance, paid entitlement or purchase arrangement.
Tony AI has no subscriptions. A purchase requires your authorisation for that transaction and does not create an automatic renewal or authorise later purchases. Keep the receipt and relevant offer details so you can identify what was agreed if a question arises after the transaction.
This policy concerns purchase assistance provided by JTWDBW LLC for Tony AI. It works together with the Terms of Use and the rules of the store handling the transaction. It does not make a consumer protection optional or replace a remedy that the applicable law requires.
You do not need a Tony AI registration or login to request purchase help. The Google account used for a Google Play payment is managed separately by Google. Never provide its password or verification codes to us; an available order reference and explanation are the appropriate starting point for an enquiry.
See alsoTerms of Usesupport@tonyai.org
Describe the issue and identify the order
Email support@tonyai.org if a paid benefit is missing, a charge appears duplicated, a paid feature failed or another part of a purchase seems incorrect. Tell us what you expected under the offer and what happened. Include an available Google Play order ID, purchase date or approximate date, and a relevant app-user or transaction reference if you have one.
If a reference or detail is unavailable, explain that rather than guessing. We can consider what limited additional information is necessary to locate the transaction and establish your connection to it. You can begin the conversation even if you no longer have the app or cannot access its purchase history.
A receipt or cropped screenshot may help when the relevant issue cannot be explained clearly in text. Remove unrelated information before sending it. We do not need a complete card number, full bank statement, bank credentials, Google password or authentication code to begin reviewing a Tony AI purchase problem.
The appropriate outcome depends on the issue, the accepted offer and your rights. It may involve supplying a missing benefit, correcting a charge or service record, restoring access or issuing a refund. Tell us whether the feature failed to work or the result simply differed from your artistic preference, because those circumstances require different assessments.
An AI feature remains subject to any applicable standards for digital content and services. Its use of generation technology is not by itself a reason to reject a valid claim about a fault, misdescription or non-delivery. You can clarify the circumstances or provide relevant additional information if an initial response does not address the issue.
See alsoEmail a purchase enquiry
Store refunds and charges you do not recognise
Purchases processed through Google Play billing have a store refund-request route. Google explains that its policies depend on what was bought, the timing and method of payment, and location. Read the current official guidance for the actual transaction; this page does not assign a single store refund window to every purchase.
Google Play also provides instructions for reporting a charge you do not recognise. Use those instructions promptly to find the appropriate store or payment-provider route. A purchase made accidentally by someone you know may call for the ordinary refund process. Contact us as well when the issue concerns a Tony AI purchase.
We can review the app-related issue and relevant transaction or entitlement records. The store and payment provider administer the parts of the payment process they control, including return of funds and the timing shown for a payment method. The decision and status for the actual order are the relevant information; approval and arrival at a fixed time are not guaranteed here.
An unavailable store procedure or a discretionary store deadline does not remove a remedy required by consumer law. Explain the underlying problem if you believe such a remedy applies. Seeking assistance through Google Play does not require abandoning a lawful complaint or a request for review addressed to us.
See alsoGoogle Play refund policies and requestsGoogle Play: report charges you do not recognisesupport@tonyai.org
How an approved refund affects the purchase
We honour refunds approved by Google Play and reconcile the related transaction and entitlement records when the store supplies the update. A refund or payment reversal can require the benefit associated with that purchase to be removed or adjusted. The correction should reflect the particular transaction, the approved decision and applicable law.
A benefit adjustment for one refunded purchase does not by itself remove an unrelated valid purchase or a mandatory consumer remedy. If the app appears to apply the decision to the wrong item, or the scope of an adjustment seems incorrect, ask us to check the mismatch.
Provide the order reference and relevant information from the store's decision, with unrelated personal details removed. Explain whether the remaining concern is a charge, a refund status or access to the purchased benefit. That helps distinguish a service-record correction we can investigate from a payment-processing step handled by Google or the payment provider.
Keep your receipt or decision information if you may need it for a follow-up. A request for support is not permission to preserve the contents or associations of a creation after its original deadline. An independent transaction record may remain for reconciliation or another justified purpose without retaining those creative details.
We may investigate credible evidence of payment manipulation, unauthorised transactions, duplicate claims or deliberate refund abuse and take proportionate protective measures. An honest refund request or a challenge to an incorrect decision is not abuse merely because it asks for another review. You retain the consumer and privacy rights that apply to you.
See alsosupport@tonyai.org
Deleting data and resolving a payment are separate actions
There is no Tony AI subscription renewal to cancel. Each further purchase needs its own authorisation. Removing the app from a device or deleting app-user information does not itself ask for a refund of an earlier charge, reverse the payment or remove records Google holds independently for the store transaction.
If you need both deletion and purchase help, you may request them in the same message. Explain both purposes so that each can be handled appropriately. We do not require a payment dispute to be resolved before you can request data deletion, and deletion does not automatically forfeit a legal remedy for the purchase.
Before removal, save an available order reference or receipt that may help identify an unresolved transaction later. Deletion can remove the information connecting your device to earlier activity. If a paid benefit remains in question, tell support what the issue is; locating a transaction does not require you to create a Tony AI login or share store credentials.
Independent records needed for accounting, a payment dispute, fraud prevention or another justified obligation have limited purposes and retention. They must not keep creation content, task information, metadata, copies or associations beyond the creation deadline. Payment support cannot be used as an alternative archive for creative work.
The deletion page describes the in-app and email routes, the information covered and the treatment of necessary independent records. It also explains why copies you export or share outside our systems are handled separately. Use the purchase enquiry route if you additionally want a charge reviewed; a deletion request alone does not communicate that request.
Consumer rights and further review
We do not declare all digital purchases non-refundable. Applicable law may provide remedies for faulty, misdescribed or unsupplied digital content or services, and cancellation or withdrawal rights in particular circumstances. Those protections apply according to their legal scope, including where they give rights beyond a discretionary store policy.
If beginning delivery during a statutory cancellation period affects the right to cancel, the purchase process must explain that effect and obtain any request, consent or acknowledgement required by the relevant law. Reading this policy does not supply that consent or waive a right. Required purchase disclosures and agreement copies must be provided where the applicable rules require them.
If you would like a decision reconsidered, reply to the earlier correspondence or contact support@tonyai.org. Identify the transaction and explain which facts, purchase terms or rights you believe need further attention. Send relevant evidence only, and tell us if a reference is no longer available instead of sending unnecessary private material.
You remain entitled to use an available store review and any appropriate regulator, dispute process or court route. Contacting support does not suspend a legal deadline or require you to surrender another lawful remedy. A good-faith request for review is not conditional on withdrawing a separate complaint, deletion request or valid claim.
The Terms provide further information about the service, responsibility and mandatory consumer protections. Any limitation described in these policies is subject to rights the law does not allow to be excluded. A correction to the wording of a policy does not erase the protections attached to an earlier purchase.
See alsoTerms of Usesupport@tonyai.org